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Clean & Safe: Protection concept

(valid from Monday, 18th January 2021)

The Eden Spiez is certified with the "Clean & Safe" label. This campaign is supported by Switzerland Tourism. Service suppliers are responsible for ensuring that the safety protocols are implemented and complied with. - Our top priority is the health of our guests and employees. We have therefore defined various measures in a comprehensive protection concept. This concept is continuously adapted to the recommendations and requirements of the Federal Office of Public Health (FOPH) and the cantonal guidelines.

The government of the Canton of Bern has decreed that masks must be worn in all publicly accessible indoor areas as of Monday, 12 October 2020. This means that all guests in the Eden Spiez are also obliged to wear a hygiene mask during their stay, whenever possible.

Further important measures are summarised on this page.

Hotel

  • Hand disinfectants and information are placed in all public areas and at entrances.
  • Do not use the lifts with strangers.
  • Please always try to keep a distance of 1.5 meters.
  • Your hotel room will be thoroughly cleaned before your arrival and then disinfected.
  • A private hotel stay for up to 5 people (including children) is possible.

GASTRONOMY

  • The Restaurant Belle Epoque, the Eden Bistro-Bar as well as the SmokersLounge are open for house guests only.
  • For a visit to the Eden Bistro-Bar or the Belle Epoque Restaurant, the hygiene mask can be taken off at the table.
  • A maximum of four people (including children) from two households may sit at the same table. 
  • In compliance with the guidelines of the Canton of Berne, restaurant guests must indicate their name, their date of birth and full postal address. These will be treated confidentially and destroyed after 14 days. At the same time, as required by the regulation, we recommend downloading and activating the SwissCovid app on your mobile phone.
  • The breakfast is served as a buffet in compliance with the hygiene regulations.
  • The distance between the tables was increased to 1.5 meters.

Eden SPA

  • All attractions of the Eden Spa are accessible.
  • The hygiene mask can be removed for entering the various attractions. Please wear the mask in the rest areas.
  • All guests must adhere to the specified number of persons per room/area.
  • Currently we do not receive external day guests at the Eden Spa.
  • During the treatments, guests and therapists are wearing hygiene masks.
  • Currently we do not receive external day guests at the Eden Spa.

Meeting & Events

No events can be held at the moment.

ARRIVAL and DEPARTURE

  • Plexiglas panels were installed in the reception areas.
  • We kindly ask you to pay with debit or credit cards. Cash should be avoided if possible.

EMPLOYEES

  • Our employees are continuously trained in the latest hygiene measures.
  • All staff who look after guests for more than 15 minutes and less than 1.5 metres away wear a hygiene mask.
  • Employees of the cleaning teams are required to wear gloves at all times.
  • The public areas are disinfected at regular intervals.

As a further precautionary measure, we kindly ask you to refrain from visiting the Eden Spiez if you have not felt healthy in the past 14 days or if you have had or still have the following symptoms Cough, sore throat, shortness of breath with or without fever, feverish feeling, muscle aches, cold symptoms or impaired sense of taste.

For up-to-date information on safe travel and travel rules, please consult the FOPH's websites.

If you have any questions about our protection concept or about your stay, we will be happy to answer them. You can reach us by telephone 033 655 99 00 or by e-mail to welcome(at)eden-spiez(dot)ch..

Dear guests, we wish you and your loved ones all the best and look forward to welcoming you soon to Eden Spiez.

Best wishes from the Eden Spiez

Jürgen Kögler
Host & Director

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