Please send cancellation requests directly to reservation@eden-spiez.ch

(valid from Monday, 13 September 2021)

The Eden Spiez is certified with the "Clean & Safe" label. This campaign is supported by Switzerland Tourism. Service suppliers are responsible for ensuring that the safety protocols are implemented and complied with. - Our top priority is the health of our guests and employees. We have therefore defined various measures in a comprehensive protection concept. This concept is continuously adapted to the recommendations and requirements of the Federal Office of Public Health (FOPH) and the cantonal guidelines.

From Monday, 13 September 2021, there will be a certificate obligation for all hotel / restaurant / wellness and event guests at Eden Spiez.
We kindly ask you to show your certificate, which is valid for the entire stay, upon arrival. Guests under 16 years of age are exempt from this obligation.

Guests with overnight stay

  • Certificate requirement: Please show your valid Covid certificate with an ID / passport or driving licence at the hotel reception when checking in.
  • All areas are open and accessible for you.
  • We recommend an early reservation for massages and treatments.

Day guests (no overnight stay)

  • Certificate requirement: Please show your valid Covid certificate with your ID/ passport/ driving licence at the hotel reception when visiting the Eden Spa or our gastronomy.
  • Our gastronomy is open - a reservation in the evening is required.

 

HOTEL

  • Hand disinfectants are placed in all public areas and at entrances.
  • Certificate requirement: We will check your valid Covid certificate with your ID / passport or driving licence at check-in at the hotel reception. 
  • Due to the certificate requirement, the mask requirement does not apply.
  • Your hotel room will be thoroughly cleaned before your arrival and then disinfected.

GASTRONOMY

  • Our gastronomy is open for all guests.
  • Certificate requirement: We will check your valid Covid certificate with your ID / passport and driving licence at the hotel reception. 
  • Due to the certificate requirement, the mask requirement does not apply.
  • Please reserve a table in our restaurant, our bistro bar or on our lakeside terrace in advance.

EDEN SPA

  • All attractions of the Eden Spa are accessible.
  • Certificate requirement: We will check your valid Covid certificate with your ID / passport and driving licence at the hotel reception. 
  • Due to the certificate requirement, the mask requirement does not apply.
  • During the treatments, the therapists are wearing hygiene masks.
  • Currently we do not receive external day guests at the Eden Spa.

MEETING & EVENTS

  • Certificate requirement: All events such as seminars and celebrations take place with a valid Covid certificate.
  • We will be happy to support you with the certificate examination using the BAG's official examination app. 
  • Due to the certificate requirement, the mask requirement does not apply.
  • The certificate obligation also applies to events in exclusive premises.

EMPLOYEES

  • Our employees are continuously trained in the latest hygiene measures.
  • All staff wear a hygiene mask.
  • The public areas are disinfected at regular intervals.

As a further precautionary measure, we kindly ask you to refrain from visiting the Eden Spiez if you have not felt healthy in the past 14 days or if you have had or still have the following symptoms Cough, sore throat, shortness of breath with or without fever, feverish feeling, muscle aches, cold symptoms or impaired sense of taste.

For up-to-date information on safe travel and travel rules, please consult the FOPH's websites.

If you have any questions about our protection concept or about your stay, we will be happy to answer them. You can reach us by telephone 033 655 99 00 or by e-mail to welcome(at)eden-spiez(dot)ch..

Dear guests, we wish you and your loved ones all the best and look forward to welcoming you soon to Eden Spiez.

Best wishes from the Eden Spiez

Patrick Jäger
Director

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